Common & Frequently Asked Questions

Where are we situated?

Common, Frequently Asked Questions mostly involve our location at 493 Charles St, North Perth faces Loch St, which goes off Charles St opposite the bright yellow building of Automasters, one block toward the city from the Charles Hotel. As you can see, the corner block is our garden and free parking area, and their plenty of free street parking under big trees.

 

Broadening Horizons' Location faces Loch St

Broadening Horizons’ Location faces Loch St

Francess Day's Office

Francess Day’s Office

The Midland and Hills counselling location is in Parkerville.

 

Common, Frequently Asked Questions – Fees

We have a range of fees to consider.
All fees are Negotiable, and are based on amounts that you would have to pay above the Health Insurance or Medicare rebates. Counselling for Couples & Family in Perth & Hills, WA is not eligible for Medicare rebates. It is only available to individuals with a Mental Illness diagnosis from a GP from certain counsellors registered to provide these services.

Broadening Horizons’ professional fees (inclusive of GST) are as follows – all are negotiable:

Counselling (in-person or by telephone)

$70-180 per hour for waged individuals paying for themselves (during working hours)

AH / Sat afternoon is $130- 180 per hour for waged individuals

$152 per hour for indviduals paid for by another organization ( e.g., Insurance Commission – Motor Vehicle Accidents and Govt. workers)

Min $50 per hour for unwaged individuals paying for themselves (during working hours)

$170 per 1.5hr session for couples. AH and Saturdays: $200 per 90 minutes

All costs (administration etc) are included in the hourly rate except for agreed travelling costs, copies of records/your file requested by you, publications, materials or other Literature recommended by us that may be of assistance, and any products or services that we license/pay for from a third party, for example: psychometric testing.

Missed appointments/sessions:

48 hours or More Notice – No Charge

24 to 48 Hours Notice – 50% of Minimum charge

Less than 24 hours Notice – 100% of Minimum Charge

The Minimum Charge for a missed appointment or session is for one hour.

The terms of payment are either on the day of the counselling or group session or, within fourteen days of the issue of an invoice.

The following is extracted from a legal Agreement / Information sheet which we are legally bound to provide our clients. Although it is somewhat intimidating, it exists to protect all parties, especially You. It answers many FAQ.

Feel free to discuss any further questions on 0417 997 016 and email to ensure that I am aware of your phone message, if you need to leave a message due to the phone being unavailable. Your FAQ may not be covered on this page, so please don’t hesitate to ask. Most things are negotiable, including the prices.

IMPORTANT FACTS ABOUT BROADENING HORIZON’s COUNSELLORS THAT YOU SHOULD KNOW

Qualifications and Expertise:-)

All Broadening Horizons’ counsellors have undergone at least one nationally accredited training course on counselling and have experience in a practical counselling environment. Broadening Horizons’ counsellors are also members of the Australian Psychological Society: a professional body with its own code of ethics. Therefore, Broadening Horizons’ counsellors are subject to a wide range of professional and ethical requirements, imposed by the professional association. A resume of Francess’ qualifications and experience is available in “About Us”, and the code of ethics that Broadening Horizons’ counsellors abide by is available upon request.

TERMS AND CONDITIONS UPON WHICH COUNSELLING SERVICES WILL BE PROVIDED, INCLUDING THE FEES PAYABLE

Hours of Practice

The ordinary hours of the practice of Broadening Horizons’ are from 9.00 am to 5.00 pm weekdays. There is a limited after hours service during Saturday afternoons, and weekday evenings between 5.00 pm and 8.00 pm for which appointments may be made. Broadening Horizons’ reserves the right to change its hours without notice.

Emergency Services

Broadening Horizons’ does not provide an emergency counselling service as such however appointments can often be arranged very soon. If you are lucky sometimes a Broadening Horizons’ counsellor is available to provide counselling by telephone, outside the appointments at the practice, but you will be expected to pay for the service. If you are concerned about this, your counsellor will provide you with a list of alternative services that may be available to you should you urgently require assistance. Broadening Horizons’ is not in a position to provide any warranties or recommendations in relation to these alternative service providers.

It’s also important to note that, as the resources of Broadening Horizons’ are limited, a counsellor may not be available at short notice even within ordinary business hours or within the limited after hours sessions.

Confidentiality

Subject to a mutually agreed and signed Agreement and the terms of the consent contained within, all information in relation to you will be treated as confidential. All staff of Broadening Horizons are required to sign a Confidentiality Agreement to enforce this.

Privacy

Australian Government Privacy Legislation applies to information collected whilst providing, or during, counselling services. Our Privacy Policy forms part of the Agreement and notes your specific consent about privacy and information collection and use before signing the Agreement. Please raise any questions about privacy you may have as soon as possible with your counsellor.

Broadening Horizons understands that your privacy is important to you and we are committed to protecting the confidentiality of your personal contact information in accordance with the Australian Privacy Principles.

The emails that you send are not printed. The computer in which emails are received has a secure password. Broadening Horizons doesn’t send marketing emails, and will not pass on your details to anybody.

Methodology and Approach

Broadening Horizons’ counsellors generally use recognised therapeutic approaches to counselling which are widely used by professional counsellors. However, if you have any questions or concerns about the approach that they are taking at any time, please do not hesitate to raise these with your counsellor and only proceed if you are comfortable.

Broadening Horizons’ counsellors also use therapeutic approaches which are not conventional or not used by a many professional counsellors. This is because Broadening Horizons’ counsellors have found that their alternative therapeutic approaches have often delivered positive outcomes for their clients. However, if you have any questions or concerns about the approach that they are taking at any time, please do not hesitate to raise these with your counsellor and only proceed if you are comfortable.’

Phew – thats the formal stuff covered.!